Do you need help now? Our Support Messenger text service provides confidential, free support 24/7 across the UK. If you need support, you can text CAM to 85258.
We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.
How does it work?
If you’re experiencing a personal crisis, are unable to cope and need support, text CAM to 85258.
The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support.
Support Messenger can help with urgent issues such as:
- Suicidal thoughts
- Abuse or assault
- Relationship issues
Important information – Mobile Network Disclaimer
It is free and confidential to text our service from the following major networks:
EE, O2, Three and Vodafone
These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.
Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill, this is because some networks do not provide the capability to message short codes.
This service is powered by Shout.
We are always looking for ways to improve our services. If you have any feedback or have a problem using Support Messenger please email us your mobile number, mobile provider (eg, EE, GiffGaff, etc) and the time you most recently tried to get in touch to firstname.lastname@example.org. We will only use this information to help us analyse any technical issues and then it will be deleted. We won’t be able to provide any further individual feedback but it will help us provide the best possible service.
For other sources of help, please see Where to get help and assistance